ALCOHOLIC BEVERAGE POLICY /
AUTOMATED TELLER MACHINE (ATM) /
CAMERA POLICY /
CHILDREN'S ADMISSION POLICY /
DOOR TIMES /
FIRST AID SERVICES /
FOOD AND BEVERAGE /
GUEST ATTIRE /
GUEST BEHAVIOR /
GUEST SERVICES /
LOST AND FOUND /
RE-ENTRY /
SEARCH AND PROHIBITED ITEMS /
SMOKING POLICY /
SOLICITATION/VENDING /
TICKETS /
WHEELCHAIR ACCESSIBILITY /
WRISTBAND POLICY
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| (above): Britney Spears performs |
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Welcome to Boardwalk Hall! Whether you have purchased a ticket to one of our events or are considering a purchase, our goal is to provide you with an experience that meets or exceeds your expectations. Our building policies are intended to ensure an enjoyable experience in a safe and comfortable environment. If at any time our guests need to contact management during an event, please visit Guest Services, located on the Concourse behind Portal K and we'll be happy to meet with you. We also urge our guests to provide feedback to us following an event - it's important we hear from our patrons to continue improving our customer service. You can e-mail us at information@accenter.com or call us at 609-348-7000 and ask for the Marketing Department.
All patrons in the building under the legal drinking age of 21 and in the possession of alcohol, will be taken to the security office, ejected from the building and their parents will be notified for proper advisement. When necessary, they may be turned over to the Atlantic City Police Department. All person(s) who are drinking and appear to be under 21 and cannot provide proper identification will be processed as above. All person(s) supplying underage drinkers with alcohol will be processed as above.
For your convenience, there is an ATM machine in Boardwalk Hall, located on the Boardwalk end of the concourse level. Additional fees may apply.
The use of video or audio recording devices is strictly prohibited at Boardwalk Hall. Still cameras may be used for some shows or events. The use of such devices will be determined on a show-by-show basis by the show, promoter and the facility management. Members of the media on assignment should contact the Marketing Department at 609-348-7021 for photographer's credentials.
While most shows do not mandate a minimum age requirement for attendees, we recommend parents and guardians consider certain factors or circumstances that their child may be exposed to during some events, such as increased noise levels, lasers, pyro, or fan behavior, that may frighten or confuse smaller children.
Door times for all special events range from one hour to 90 minutes prior to showtime, depending on attendance or the type of event. For door information call 609-348-7000.
Emergency Medical Personnel (EMS) is present at all times for the safety of our guests and participants. Persons requiring non-emergency first aid assistance can either visit our Security Command Post located on the concourse behind portal H or Guest Services, located on the concourse behind portal K. In an emergency situation, guests should contact Boardwalk Hall security or ushers who will contact EMS.
As part of our public safety policy, guests are not permitted to bring in their own food and beverage items to any event at Boardwalk Hall. A variety of food and beverage items will be available for purchase at various concession stands throughout the arena during events.
In order to uphold our status as a first-class entertainment facility, proper attire, including shirt and shoes is required of all guests attending events at Atlantic City Boardwalk Hall or entering the facility to purchase or pick up tickets. Management reserves the right to refuse admittance to anyone it deems dressed inappropriately.
Boardwalk Hall encourages all fans to show enthusiasm with energetic cheering during our events. However, individual behavior must be bound by law and the rights of others to enjoy the event. Guest behavior cannot offend other patrons or be abusive to the players, officials and performers. Arena staff reserves the right to eject patrons whose behavior impinges on the ability of our other guests to enjoy the event. Please notify Boardwalk Hall personnel or security immediately if any such problem occurs.
Guest Services is located on the concourse level behind Portal K. Guest Services is staffed with personnel familiar with the facility as well as the local area. The Guest Services staff is prepared to assist with ticketing or seating problems, directional information, lost and found, upcoming event information, as well as assisting those guests with special needs. Tickets for upcoming events can be purchased at this location.
Items lost by a guest in Atlantic City Boardwalk Hall may be claimed at Guest Services. Guests are reminded that they are responsible for their own belongings at all times. Turning found items in to the Guest Services desk is appreciated by the management and by your fellow guests. If you are seeking an item that may be in Lost and Found in the days after the show, please call 609-348-7535.
As part of our public safety policy, guests are not permitted to leave the building once they have been admitted. In the event a guest needs to request an emergency re-admission, please contact Boardwalk Hall security.
In an effort to insure the safety of all persons attending an event, the management will conduct a voluntary pat down search of each ticket holder and their property prior to admission. Those persons not wishing to submit to a pat down search may obtain a refund at the box office and leave the facility.
Prohibited items include but are not limited to: cans, bottles (glass or plastic), alcoholic beverages, controlled substances, controlled substance paraphernalia, items which could be used as weapons, foodstuffs, cameras, recording devices, laser pointers, frisbees and balls.
For the comfort and convenience of our guests, Atlantic City Boardwalk Hall is a non-smoking facility. This policy will be strictly enforced in all areas of the building. A smoking section outside the facility may be established on a show-by-show basis.
Boardwalk Hall does not permit vending, soliciting or collecting contributions of any purpose, the distribution or displaying of promotional materials on the premises without express consent of building management. If observed soliciting, vending, displaying or distributing promotional materials on the premises, management will ask you to leave. Other actions will be taken, if necessary.
Please note that no person will be
admitted into Boardwalk Hall without
holding a valid ticket to the event.
Tickets to Boardwalk Hall events can
be purchased at the Box Office and
through Ticketmaster, by calling
800-736-1420, at ticketmaster.com or
at a Ticketmaster location.
Boardwalk Hall is not responsible
for any ticketing discrepancies that
arise from third party brokers,
scalpers or non-Ticketmaster
transactions or counterfeit tickets.
All ticket sales are final.
Please note that if you purchase
hard or TicketFast tickets through a
third party, we cannot guarantee
your tickets are not stolen or
counterfeit; we cannot replace
stolen tickets; neither the venue
nor Ticketmaster can contact you in
the event of cancellations or
rescheduling, and you are supporting
a practice that hurts the true fans
and general public who wish to
purchase tickets at face value.
The restoration project to Atlantic City Boardwalk Hall was designed to provide enhanced accessibility for our disabled patrons. It is now fully compliant with the American Disabilities Act of 1990. Our restrooms and concourse areas are easily accessible. Special wheelchair seating is available for those who require it for all sporting events, concerts and shows. Guests interested in purchasing wheelchair accessible seating should call 609-348-7803. Our Box Office will return your call promptly to inform you of all seating options and handle your ticket transaction.
Guests who previously purchased tickets in non-wheelchair accessible areas, and whose needs require wheelchair accessible seating during the event should visit the Guest Services office, located on the second floor Concourse.
As a result of great demand for certain shows, the Boardwalk Hall Box Office staff will issue wristbands in order to reserve places in line for purchasing tickets. This policy allows patrons to avoid having to line up at inconvenient hours and helps ensure their safety. Guests planning to purchase their tickets at the Boardwalk Hall Box Office should be prepared to pick up wristbands prior to the on-sale date. Wristbands are available at the Boardwalk Hall Box Office during regular operating hours. The box office will stop distributing wristbands at 5:00 pm on the Friday prior to the onsale. Wristbands will not be distributed during the day of the onsale.
Please note:
A wristband guarantees the holder a place in line to purchase tickets; it does not guarantee a ticket purchase or specific seat location.
In order to pick up a wristband, photo ID is required. One wristband per person.
On the day of sale, those wearing wristbands will be served first, regardless of any line. A lottery system will be used to determine what wristband number the line will start with. For example, if number 44 is drawn out of the pool of assigned wristbands, then the person wearing wristband 44 will be first in line with number 45 lining up second and so on. This ensures that everyone has an equal chance of obtaining tickets. Patrons should line up one hour prior to on-sale.
Patrons with wristbands will be served first when tickets go on sale; patrons without wristbands will be served after the wristband holders have had the opportunity to purchase tickets.
Wristbands are available at the Boardwalk Hall Box Office and are valid only at Boardwalk Hall.
Any questions regarding the wristband policy should be referred to the Atlantic City Boardwalk Hall at (609) 348-7000.
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