Accessibility
Jim Whelan Boardwalk Hall is committed to providing all patrons the opportunity to enjoy all of the sports, concerts, and other forms of world-class entertainment to which it plays host each year.
For this reason, our staff makes it a priority to accommodate the needs of individuals with disabilities and their companions. Please contact (609) 348-7803 to speak with a member of our Box Office.
Accessible Seating
Accessible seating is located throughout Jim Whelan Boardwalk Hall. Subject to availability at the time of purchase, this seating is available to patrons with disabilities and up to three (3) of their companions.
When a patron has purchased or has otherwise acquired, a ticket to non-accessible seating and that patron requires accessible seating, Boardwalk Hall will attempt to accommodate that individual and his or her companions if accessible seating comparable to that purchased to the ticketed event remains available. If such seating is not available, the patron and his or her companions will be offered available accessible seating in a non-comparable location. Because many events sell-out, including tickets reserved for accessible seating, it is advised that all accessible seating requests be made in advance. Exchanges of tickets to non-accessible seating for tickets to accessible seating are on a first-come, first-serve basis and there is no guarantee that accessible seating will be available.
When a patron has purchased a ticket to accessible seating and then transfers that ticket to an individual who does not require accessible seating, Boardwalk Hall reserves the right to move that individual and his or her companions to the closest available or comparable non-accessible seating.
Boardwalk Hall reserves the right to take appropriate legal action against individuals who fraudulently obtain accessible and/or companion seating.
Elevators
Two public elevators are located in the venue, one on Mississippi Ave. side, and one on the Georgia Ave. side of the building. These elevators make all levels of Boardwalk Hall accessible.
Emergency Evacuation
In the event of an emergency, Jim Whelan Boardwalk Hall personnel have been trained to assist disabled individuals in evacuating the premises.
Event Information
Jim Whelan Boardwalk Hall will provide information to inquiring individuals regarding the availability of accessible seating for all events upon request. It will also provide descriptions of available accessible seating, as well as maps of the arena, so that a purchaser may determine whether particular seating meets his or her accessibility needs.
Parking
Accessible parking is available in the Jim Whelan Boardwalk Hall parking garage. Vehicles using accessible parking must display the appropriate hang tags or license plates.
Purchasing Tickets for Accessible Seating
Accessible seating can be purchased by phone or in-person through the Box Office. To charge tickets by phone for concerts, family, or sporting events, call (609) 348-7803.
Restrooms
All restrooms at Jim Whelan Boardwalk Hall are accessible.
Service Animals
Jim Whelan Boardwalk Hall welcomes patrons who require the use of a service dog when the animal has been individually trained or is in training to do work or perform tasks for the patron.
All other animals are prohibited (with the exception of miniature horses that also may qualify as service animals). Guests using a service animal will be responsible for the animal’s care and supervision when present at the facility.
Sign Language Interpreters
Jim Whelan Boardwalk Hall will make available the use of sign language interpreters. Because sign language interpreter requests typically require two weeks advance notice of a ticketed event for scheduling purposes, requests for an interpreter should be made as far in advance of the event as possible. To make such a request, please contact us at (609) 348-7803.
Unannounced Patrons
Patrons needing accessible seating at the time of an event will be directed to the Guest Services Desk for the availability of such seating, which will be distributed on a first-come, first-serve basis. There is no guarantee that accessible seating will be available at the time of the event.
Website
Jim Whelan Boardwalk Hall is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards of the website, www.boardwalkhall.com. Jim Whelan Boardwalk Hall has implemented the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard.
If you have comments or suggestions on accessibility, please email us at marketing@boardwalkhall.com.